For example, AT&T's new Internet 5000 plan is one of the fastest residential plans you can find from a national ISP, but it's not available to all AT&T areas. No matter the fastest plan that any provider might offer (say, the 6,000Mbps Gigabit Pro plan from Xfinity), it's moot if it isn't available at your address. The answer to this question always depends on which plans are available in your area. Simply put, don't hesitate if you can hop on an AT&T Fiber plan, but research your options if only lower speeds are offered in your area. All other AT&T plans are fraught with issues not faced by fiber, from slower download speeds to data caps. The catch? AT&T's fiber plans aren't an option for approximately two-thirds of the company's coverage area. If AT&T Fiber is an option for your address, finding a better combination of service and affordability is tough. Even the company's non-fiber numbers were decent - it scored a 72 in that category, second only to T-Mobile Home Internet. This was the first year the ACSI differentiated between fiber and non-fiber providers, and AT&T benefitted from that move. AT&T Fiber's 2023 score of 80/100 was tops among all ISPs and well ahead of the industry average of 68 and 75 among fiber providers. This allows you to connect while away from home without using your mobile data.ĪT&T also fared extremely well with the American Customer Satisfaction Index, which releases a yearly customer satisfaction survey for internet providers. In addition, AT&T's nationwide network of over 30,000 hotspots is free to all AT&T home internet customers. Depending on your selected speed tier, the amount ranges from $100 to $150. The main promo right now is an AT&T Visa Reward Card for new fiber customers who order online. Nice perks and promotionsĪT&T likes to run short-term promotions and deals throughout the year. That's a recipe for sticker shock, so you'll want to be extra cautious with your data usage if you're a fixed wireless subscriber. While the $10 charge for each additional 50GB you use is the same as above, fixed wireless customers can be billed up to $200 extra per month for overage fees. One last caveat - the data allowance for AT&T Fixed Wireless Internet is 350GB a month. Another option is to choose a TV and internet bundle, which would allow you to get unlimited data at no extra charge - though there's usually a contract involved with any bundling of services. If you think you'll surpass AT&T's data allowance, you can upgrade your plan to include unlimited data for an additional $30 monthly. But don't expect a free pass like that from AT&T. Cox also waives all your overage charges the first month you break the cap. That's on par with other major providers who enforce a data cap, including Comcast Xfinity and Cox, but both offer a slightly higher cap, at around 1.25TB. If you exceed that monthly limit, you'll incur a $10 charge for each additional 50GB of data you use, up to $100 monthly. AT&T Internet plans from 0.8 to 75Mbps have a data cap of 1 terabyte (1,000 gigabytes).
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